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Matchday Retail Assistants

REPORTS TO: Saints Store Manager
LOCATION: cinch Stadium at Franklin’s Gardens (NN5 5BG). Travel such as is required to fulfil duties.
HOURS OF EMPLOYMENT: Variable – will include some work on evenings, weekends and public holidays.

To provide customer service and operational support in the Saints Store, primarily on matchdays.


  • Have a proactive approach to serving customers within the store and customers with online queries.
  • General till work.
  • Ensure the shop floor is always clean, tidy and fully stocked.
  • Fulfil orders placed via the Club’s e-commerce platform.
  • Work with the Store Manager in ensuring the stock rooms are clear, tidy and well managed.
  • Work with the Store Manager in accepting and checking all deliveries.
  • Respond to customer queries.
  • Deal with customer refunds & exchanges.
  • Involved in stock control and management.
  • Balance cash registers.
  • Ensure all products are priced and displayed in a correct manner.
  • Keep up-to-date with promotions and displays.
  • Provide cover for colleagues as and when necessary.
  • Any other duties deemed necessary for the efficient operation of the Retail department.
  • Availability for all Northampton Saints home matchdays (approximately two per month).
  • Retail experience preferred.

Please submit your CV with a covering letter to [email protected]. Please put the job title of the position you are applying for as the subject of the email.

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