If you are visiting cinch Stadium at Franklin’s Gardens, we find that most complaints can be resolved at the time of the initial problem.
Please make a steward or uniformed member of staff aware if you encounter a problem and they will do their best to resolve it immediately. If your complaint cannot be resolved on the day, or it is not about a match or event day issue, please contact the Supporter Relations Team:
EMAIL – [email protected]
TEL – 01604 751 543
LETTER – Supporter Relations Team, cinch Stadium at Franklin’s Gardens, Weedon Road, Northampton, NN5 5BG
All complaints will be resolved according to the issues raised, but it may take a few days to investigate depending on the nature of the complaint. An initial response will be provided within seven days.
If you are dissatisfied with the response provided or feel your complaint has not been resolved to your satisfaction you can escalate your complaint. If you wish to do this, please notify the person managing the complaint and they will escalate it to the appropriate manager.
The final point of escalation is a member of the Executive team, who will review complaints only when they have been managed through the process above.