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BT Sport Match Pass: All You Need To Know

Northampton Saints’ first Gallagher Premiership clash of the 2020/21 season on home soil sees the men in Black, Green and Gold take on Harlequins at Franklin’s Gardens on Saturday 28 November (kick off 2.00pm).

The Club has teamed up with BT Sport to offer our Season Ticket Holders access free of charge to home games played behind closed doors via the BT Sport App.

The BT Sport Match Pass is designed for Saints’ Season Ticket Holders who do not already have a BT Sport subscription.

What is the BT Sport Match Pass?

The BT Sport Match Pass is a one-off pass offered free-of-charge to Northampton Saints Season Ticket Holders allowing them the chance to watch a game that is being broadcast on the BT Sport App during the period in which 2020/21 Gallagher Premiership matches are being played behind closed doors.

The BT Sport Match Pass offer is only available on a match-by-match basis, meaning Northampton Saints Season Ticket Holders will require a separate match pass for each individual fixture.

Who is eligible?

The BT Sport Match Pass is available for the first four matchdays in the Gallagher Premiership to current Northampton Saints Season Ticket Holders.

To be eligible for a Match Pass, you need to be aged 18 or over, with a registered UK address.

Please note, if you already have a BT Sport subscription, you DO NOT need to register for a Match Pass as you will already have access to the matches.

How do I watch the Harlequins match on Saturday 28 November with a BT Sport Match Pass?

Northampton Saints will contact all current Season Ticket Holders by email on Thursday 26 November. One Season Ticket Holder per household will receive a unique code called a BT Sport Match Pass ID.

We recommend that Season Ticket Holders follow the instructions and register for a BT Sport Match Pass as soon as possible after receiving this email.

To register for your Match Pass, visit www.bt.com/matchpass, select the Saints v Harlequins match on Saturday 28 November (kick off 2.00pm) from the menu, and then enter your details.

You will be asked to enter your Match Pass ID, and must do so exactly as it appears on the email that you received from Saints.

If you are registering more than six hours ahead of kick-off, you will receive an email from BT confirming your successful registration straight away. You will then receive a second email from BT containing your BT ID username and password no less than two hours before kick-off. You will need these to log into the BT Sport App or watch on www.bt.com/sport.

If you are registering less than six hours before kick-off, then your BT ID credentials will be displayed on bt.com/matchpass as soon as you have successfully registered. You will also be sent an email confirming these credentials.

Your access will expire shortly after the end of the Saints v Harlequins match on Saturday 28 November.

I have not received my BT Sport Match Pass ID for the Harlequins match from Saints via email – what do I do?

Please note that Northampton Saints Season Ticket Holders who are over 18 years of age are eligible for one BT Sport Pass per household, and not per Season Ticket.

If you have not received your BT Sport Match Pass ID via email from Saints by 10pm on Thursday 26 November, then please check your spam/junk folder and ensure that you are accessing the email address that is linked to your Season Ticket account. If you have other Season Ticket Holders in your household, please also ask them to check their emails.

If you can still not locate the relevant email from Northampton Saints then please email [email protected] with your full name, address and Season Ticket Holder membership number and a member of the ticketing team will deal with your enquiry.

If you have opted out of receiving communications via email from Northampton Saints, please email [email protected] who will be able to send you a BT Sport Match Pass ID.

The ticketing team will deal with your enquiry as promptly as possible, but please be mindful that owing to the coronavirus pandemic we are dealing with high email volumes. We strongly advise that you do not leave it to the last minute to register.

How do I watch subsequent matches?

The BT Sport Match Pass is only available on a match-by-match basis to current Season Ticket Holders, so if you are eligible, you need to apply for separate match passes for each of our remaining home fixtures. More details will be shared on the process for subsequent matches in advance of each fixture.

How many devices can I use the BT Sport App and online player on at the same time?

You can only use the BT Sport Match Pass on two supported devices at any one time, within the same household.

What do I do if I don’t receive an email from BT with a BT Sport Match Pass login?

Most people should receive their Match Pass login details from BT no less than two hours prior to kick-off on Saturday 28 November.

If you haven’t received it by this time, check your email junk and spam folders, in case the email has accidentally ended up in there.

If you still can’t find it, please come back to www.bt.com/matchpass. Re-enter your email address and Match Pass ID and your BT Sport ID credentials that you can use to log into the app will be displayed on screen.

If you are still having problems, please contact BT on 0800 876 6982. Phone lines are open from four hours prior to kick-off of each match.

How much does the BT Sport Match Pass cost?

The BT Sport Match Pass is made available free of charge to current Northampton Saints Season Ticket Holders.

Can I reset the password on my BT Sport Match Pass?

The password for your BT Sport Match Pass cannot be reset. If you are having any difficulties logging in to the app or website with the credentials that you have been sent, please contact BT on 0800 876 6982. Phone lines are open from four hours prior to kick-off.

Will this offer apply to all 2020/21 home games?

BT Sport Match Passes are issued for one match at a time, in advance of each fixture. They will be available for any matches during rounds 1-4 which are played behind closed doors, with the provision being reviewed by BT Sport after that.

Which devices can I use to watch BT Sport with my BT Sport Match Pass?

The BT Sport Match Pass allows you to watch through the BT Sport App on iOS, Android, Windows 10, Chromecast, Samsung Smart TV, Xbox One, Apple TV, Sony PlayStation 4 and Now TV boxes. You can also watch online at bt.com/sport/watch

Can I use my BT Sport Match Pass to watch on TV?

The BT Sport Match Pass does not allow you to watch BT Sport channels on a BT TV, Sky or Virgin set-top box.

It gives you access to the BT Sport App on iOS, Android, Windows 10, Chromecast, Samsung Smart TV, Xbox One, Apple TV, Sony PlayStation 4 and Now TV boxes. You can also watch online at www.bt.com/sport/watch.

How do I start using the BT Sport App and online player?

BT recommends that you download the BT Sport App a few days in advance of the match you want to watch.

First, you need to download the app by searching for 'BT Sport' in the Apple App Store, Google Play Store, Microsoft Store (for Windows 10 and Xbox One), PlayStation Store, Now TV App store or the apps menu on your Samsung Smart TV.

Next, log in using the BT Sport Match Pass details that you will have been sent on the day of the match.

If you're using a Samsung Smart TV please ensure you download the BT Sport App from the Samsung Smart Hub. Your BT Sport Match Pass will not work on the BT TV App.

If you have any issues logging in then please contact BT on 0800 876 6982. Phone lines are open from four hours prior to kick-off of each match.

Do I need a TV Licence to watch BT Sport on the App or on btsport.com?

Yes. To watch the match live, you must have a TV licence.

Why is my BT Sport App not working?

Please visit the BT help pages to understand what may be causing the issues, you can find them here.

How do I uninstall then reinstall the BT Sport App?

To uninstall and re-install the BT Sport App on your specific device – follow the instructions here.

What should I do if I am seeing an error code whilst watching BT Sport?

To fix an error code on a large screen platform such as a smart TV or games console, follow the instructions here.

If the error code is on a smartphone or tablet, follow the instructions here.

Please see BT’s FAQs and terms and conditions for further information.