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Privacy Policy

NORTHAMPTON SAINTS PRIVACY POLICY

Northampton Saints takes your privacy very seriously and is committed to protecting your personal
information. This privacy policy sets out the way in which any personal information you provide to us
is used and kept secure by Northampton Saints. It applies whenever we collect your personal data
(including when you use our website or other digital platforms), so please read it carefully.

About us

Northampton Saints PLC is a group of companies which includes Northampton Saints Rugby Football
Club and various other entities (together “Northampton Saints”, "Franklin’s Gardens", “Saints”, “the
Gardens” "we" and "us"). This privacy policy applies to all companies within Northampton Saints PLC
from time to time.

About this privacy policy

This privacy policy explains what information we may collect about you, how we may use it, and the
steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal
data.
Please note that our website and other digital platforms may contain links to third party websites /
digital platforms which are provided for your convenience. We are only responsible for the privacy
practices and security of our own digital platforms. We recommend that you check the privacy and
security policies and procedures of each and every other website / digital platform that you visit.

How to contact us about your personal data or this privacy policy

If you have any questions about this privacy policy or about your personal data, please email us at
communications@northamptonsaints.co.uk or write to us at the following address:


Marketing and Communications Director
Northampton Saints RFC
Franklin’s Gardens
Weedon Road
Northampton
NN5 5FL

Information we collect and what we use it for

All personal information that we collect about you will be recorded, used, and protected by us in
accordance with applicable data protection legislation and this privacy policy. We may supplement the
information that you provide with other information that we obtain from our dealings with you or
which we receive from other organisations, for example, our sponsors and partners.


In broad terms, we use your data for the following purposes:
 • to administer and provide products and services you request or have expressed an interest in
 • to enable us to administer any competitions or other offers/promotions which you enter into
 • to communicate with you in the event that any products or services you have requested are
unavailable
 • for fraud screening and prevention purposes
 • for record keeping purposes
 • to carry out market research so that we can improve the products and services we offer
 • to track your activity on our digital platforms
 • to create an individual profile for you so that we can understand and respect your preferences 
 • to personalise and improve your experience on our digital platforms
 • to personalise and/ tailor any communications that we may send you
 • for profiling purposes to enable us to personalise and/or tailor any marketing communications that
you may consent to receive from us


When we provide you with products or services we may collect and store any personal information
that you provide to us. We may, for example, keep a record of your name, address, delivery address,
email address, telephone number and payment card details. We may also record details of any
disability or health needs you may have at the time of booking an event or service which will take
place at the stadium or any of our other premises to help to ensure your comfort and safety.
When you sign up with us for an online account, register to receive marketing communications from us
(and/or our sponsors and partners), enter one of our competitions, fill in one of our forms (whether
online or offline) or otherwise expressly provide us with your personal information, we may collect and
store any personal information that you provide to us and may use it to personalise and improve your
experience on our digital platforms, provide products and services you request from us, and carry out
profiling and market research.

When you interact with our digital platforms, we may also automatically collect the following
information about your visit. This is primarily to help us better understand how our fans use our digital
platforms to enable us create better content and more relevant communications:
 • how you have reached our digital platform and the internet protocol (IP) address you have used
 • your browser type, versions and plug-ins, and your operating system
 • your journey through our digital platform, including which links you click on and any searches you
made, how long you stayed on a page, and other page interaction information
 • which videos you have watched and for how long
 • what content you like or share
 • which adverts you saw and responded to
 • which pop up or push messages you might have seen and responded to
 • your subscription status
 • information collected in any forms you complete

We may also infer your country of location from the IP address you have used to access our digital
platforms and we may analyse which marketing activity led to your taking specific action on our digital
platforms (e.g. downloading the app).

News, offers and opportunities from us and our sponsors and partners (which we provide only with
your consent)

We want you to be the first to know about new signings, competitions, club news, ticket availability
and occasional offers from official sponsors and partners. If you haven’t already signed up to receive
these exciting benefits please email marketing@northamptonsaints.co.uk. You can unsubscribe by
writing to us at the address above. Please note, if you don’t choose to receive this information, we will
be unable to keep you informed of new services, products, events or special offers that may interest
you and our ability to inform you of ticketing opportunities may be affected. An up-to-date list of our
sponsors and partners is available at www.northamptonsaints.co.uk/saints-nation/sponsors/ or by
writing to us at the address above. If you express an interest in an offer from one of our sponsors or
partners, they may let us know.

We may also participate in Facebook's ‘Custom Audience’ service from time to time. This service
enables Northampton Saints to display to you personalised advertisements when you visit Facebook’s
social media platforms. It works by converting your email address to a unique number that Facebook
uses to match to unique numbers that Facebook generates from email addresses of its users. Where
we use Facebook Custom Audiences, we will only include you if you have consented to receive 
marketing from us. If you have given us your consent, you can change your mind at any time by
unsubscribing.

Disclosure of your information

In order to provide our products and services to you or to otherwise fulfil contractual arrangements
that we have with you, we may need to appoint other organisations to carry out some of the data
processing activities on our behalf. These may include, for example, payment processing organisations,
delivery organisations, fraud prevention and screening and credit risk management companies, and
mailing houses.

We may share your data with advertising networks and/or social media platforms for the purposes of
selecting and serving relevant adverts to you via those networks/platforms, and to search engine and
analytics providers.

We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it
is necessary to do so to enforce our terms of use, terms and conditions of sale or other contractual
rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or
terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any
persons, and/or (e) otherwise as permitted under applicable law.
We may share your data with our carefully selected sponsors and partners (as may change from time
to time) but we will only do this if you have consented to receive marketing relating to our sponsors
and partners or if one of the conditions in the paragraph above applies.

Some of the organisations to which we may disclose your personal information are situated outside of
the United Kingdom and European Union in countries which may not have laws that protect privacy
rights as extensively as in the United Kingdom. If we do transfer your personal information to other
territories, we will take proper steps to ensure that your information is protected in accordance with
this privacy policy.
In all instances where we disclose your information to third parties, we will ensure that your
information is appropriately protected.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive.
They are often used as a mechanism for websites to remember things that a website browser has done
there in the past, for example, clicking on particular buttons, logging in, or having read pages on that
site months or years ago.
In common with many other website operators, we use cookies on our website. We use them to enrich
your experience of using the website by allowing us to tailor what you see to what we have learned
about your preferences during your visits to the site. Our cookies are also used to enable us to develop
our website to reflect our fans and customers interests by noting who has seen which pages and
advertisements, how frequently particular pages are visited and determining the most popular areas of
our website. We and carefully selected third parties also use cookies to show you more relevant
advertising online.

In general, we use the following types of cookie:

Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They
include, for example, cookies that enable you to log into secure areas of our website, use the shopping
cart feature when buying match tickets etc.

Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and 
see how visitors move around our website when they are using it. This helps us to improve the way
our website works, for example, by ensuring that users can find what they are looking for easily.

Functionality Cookies: These are used to improve the functional performance of the website and make
it easier for you to use. For example, they are used to remember that you have previously visited the
website and asked to remain logged in to the website.

Targeting Cookies: These cookies record your visit to our website and your browsing habits, such as
the pages you have visited and the links you have followed. They are used to deliver advertising which
is more relevant to your interests and also may be used to limit the number of times that you see an
advertisement. They may be placed by us or by advertising networks with our permission. Please note,
these cookies do not contain any of your personal information. For details on how to manage cookies
and how to opt out of targeted marking see below.

By continuing to use our website without choosing to delete/block cookies, you agree that we can
place these types of cookies on your device.

Managing Cookies

You can manage cookies by activating the setting on your internet browser that allows you to refuse
the setting of all or some cookies. For further information visit www.aboutcookies.org Please refer to
the instructions or the online help files available via your relevant browser if you wish to manage
cookies in this way. To manage cookies relating to targeted advertising activities, you can visit
www.youronlinechoices.com. To opt-out of being tracked by Google Analytics across all websites you
can visit tools.google.com/dlpage/gaoptout.
Please note, if you refuse cookies this may mean that you can’t use some of the additional features of
our website and may not be able to access certain parts of the website.

Changes to this Cookies policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under
review. From time to time we may change how we use and place cookies. Accordingly we recommend
that you check this page periodically in order to review our current policies and practices.

How to contact us regarding Cookies

Telephone: 01604751543
Email: marketing@northamptonsaints.co.uk
Mail: Marketing and Communications Director, Northampton Saints RFC, Franklin’s Gardens, Weedon
Road, Northampton, NN5 5BG


Security of information

We take the security of your personal information seriously. When you submit your credit card details
to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your
information. In addition, we have security procedures in place to protect our paper based systems and
computerised databases from loss and misuse, and only allow access to them when it is absolutely 
necessary to do so, and then under strict guidelines as to what use may be made of the personal
information contained within them.
Where a password is required to access certain areas of our digital platforms, you are responsible for
keeping your password secure and confidential. Please do not share or disclose your password to any
other person.


Monitoring

Please note that for your safety and security, CCTV is in operation in all of our premises which are
open to the public.


If you are under 16
If you are under 16 and register for restricted areas of our digital platforms, we will collect your date of
birth and retain that with your name and other details you may provide. This is so we can ensure we
treat you in an age appropriate way in line with this policy.
For so long as you are under 16 we will not send you any marketing communications, allow you to
access any of our digital platform message boards, or share your details with our Northampton Saints
commercial partners. However, if you have signed up to receive a product or service we may contact
you about this.
Ages 13-15
If you are aged 13-15, you must first tell your parent or legal guardian that you wish to register on our
digital platforms and get their consent. You must make sure that your parent or legal guardian knows
and agrees each time before you:
 • email us, or ask us to email anything to you;
 • send any information to us;
 • enter any competition or game that requires information about you or offers a prize;
 • offer or agree to buy anything online.
If you are the parent or legal guardian of a user of our digital platforms who is aged 13 to 15 we do not
seek your direct consent to their registration, but we expect them to inform you and get your
agreement in advance before they register and before each time they do any of the activities listed
above.


More about your information - your rights

You may correct or update your personal information at any time by emailing us at
marketing@northamptonsaints.co.uk or by changing your profile on our website. Please include your
name, address, date of birth and email address when you contact us as this helps us to ensure that we
accept amendments only from the correct person. We encourage you to promptly update your
personal information if it changes.
We will securely retain your information for as long as is reasonably necessary and in accordance with
applicable law. If you wish to submit a request that your data be deleted, please write to us at the
above address. You have the right to receive a copy of the personal information that we hold about
you. Please write to us at the address above if you wish to exercise this right.
If you have subscribed to receive marketing communications, you can unsubscribe by writing to us at
any time.


Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly under review. From
time to time we may change this privacy policy. Accordingly we recommend that you check this page
periodically in order to review the latest version.


Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write
to us at the above address. If you are still not satisfied with the outcome of your complaint, you may
write contact the Information Commissioner’s Office on 0303 123.
You can also contact the Information Commissioner’s Office using their online form:
https://ico.org.uk/global/contact-us/email/


No guarantees

While this Privacy Policy states our standards for maintenance of Data and we will make efforts to
meet them, we are not in a position to guarantee these standards. There may be factors beyond our
control that may result in disclosure of data. As a consequence, we disclaim any warranties or
representations relating to maintenance or nondisclosure of Data.