Now known as the club’s Safety Team, the emphasis at Franklin’s Gardens will be less of a ‘stewarding’ mentality and more of one which works with supporters with a friendly face, albeit with the same high levels of training and management.
Thanks to the support of GRS Roadstone, the Safety Team has been provided with a full range of uniform, including trousers, polo shirt, jacket and hat, with every member also wearing a name badge.
Stadium manager Andy Tresias says that the move has been made to bring a balance between positive customer service and effective crowd management.
“Managing a crowd effectively and safely in a stadium environment is always difficult, and our safety team has done an outstanding job for many years,” he said. “However we believe that the time is right for us to put a different slant on how we work with supporters. The Safety Team is often the first group of people that supporters of any team will come into contact with, and as such they are the public face of the club and are very much of a brand ambassador.
“The change of uniforms and change of name reflects this, and we hope that supporters will find them approachable, welcoming and helpful while undertaking their responsibilities.
“What will not change is our commitment to providing a safe environment for supporters of all clubs to watch and enjoy their rugby, with a Safety Team trained to the highest possible standards and ready to respond to any situation.”