Matchday Retail Assistants

Matchday Retail Assistants

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ROLE LEVEL: Matchday/Event support
LOCATION: Franklins Gardens
REPORTS TO: Retail Manager

ROLE PURPOSE:

To deliver an exceptional customer experience and provide operational support across Northampton Saints' retail operations, primarily on matchdays. The role includes assisting supporters in-store, supporting ecommerce fulfilment, maintaining high retail standards, and contributing to the smooth running of the Retail Department.

KEY RESPONSIBILITIES:

CUSTOMER SERVICE

  • Deliver outstanding customer service and create a welcoming environment for all supporters and visitors.
  • Assist customers with product enquiries, sizing, promotions and purchases.
  • Respond to customer queries professionally and efficiently, both in-person and online where required.
  • Process refunds, exchanges and other retail transactions in accordance with Club procedures.

SALES & TILL OPERATIONS

  • Operate tills accurately and efficiently.
  • Handle cash and card transactions responsibly.
  • Assist with balancing tills and cash registers at the end of trading periods.
  • Actively contribute towards sales targets and promote current offers and campaigns.

STORE STANDARDS & MERCHANDISING

  • Ensure the shop floor remains clean, safe, fully stocked and visually appealing.
  • Replenish stock and maintain product displays to Club merchandising standards.
  • Ensure all products are correctly priced, labelled and displayed.
  • Support the implementation of new product launches, seasonal displays and promotional campaigns.

STOCK & FULFILMENT

  • Pick, pack and dispatch orders placed through the Club's ecommerce platform.
  • Assist with stock counts, stock control activities and routine inventory checks.
  • Support the receipt, checking and organisation of deliveries.
  • Help maintain clean, organised and efficient stockroom areas.
  • Report any stock discrepancies, damaged products or operational issues to the Retail Management team.

MATCHDAY OPERATIONS

  • Support the Retail Department during Northampton Saints home fixtures and major Club events.
  • Assist with crowd management, queue control and maintaining efficient customer flow.
  • Help prepare retail areas before opening and support closing procedures after events.
  • Represent Northampton Saints in a professional and positive manner at all times.

GENERAL RESPONSIBILTIES

  • Work collaboratively with colleagues across the Retail Department.
  • Provide cover and support for team members when required.
  • Follow all Club policies, procedures and Health & Safety requirements.
  • Undertake any other duties reasonably requested to support the successful operation of the Retail Department.

PERSON SPECIFICATION

ESSENTIALDESIRABLE

• Excellent customer service and communication

skills.

• Friendly, enthusiastic and approachable

manner.

• Reliable, punctual and well-presented.

• Ability to work in a fast-paced environment and

remain calm under pressure.

• Strong team player with a positive attitude.

• Willingness to work evenings, weekends and

Northampton Saints home matchdays.

• Previous retail or customer service experience.

• Experience using EPOS or till systems.

• Interest in sport and an understanding of the

Northampton Saints brand.

AVAILABILITY:

Applicants must be available to work Northampton Saints home matchdays (approximately 16home games per season), along with occasional Club events and busy retail trading periods.

APPLICATION DETAILS:

Please send your CV and a brief covering email to: coralwickham@northamptonsaints.co.uk.

Northampton Saints Rugby Football Club is committed to equality, diversity and inclusion and welcomes applications from all suitably-qualified candidates.