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An Aerial view of Franklin's Gardens
Mark Aspland (The Times)
The Club

2020/21 Season: Important Ticketing Update

Northampton Saints today announces that – due to the ongoing uncertainty around when spectators will be able to return to Franklin’s Gardens – the Club will be taking 2020/21 Season Tickets off sale at 5pm on Tuesday 13 October.

Although the situation might yet still change, the government’s indication last month that socially-distanced crowds might be unable to return to stadia across the country until next year means it looks increasingly likely that, unfortunately, the 2020/21 season will begin behind closed doors.

The Club will announce a contingency plan for those who have already committed to a 2020/21 Season Ticket, as and when it becomes certain that we will not be able to admit them to any given match which was originally included as part of their Season Ticket. As part of this contingency plan, the Club will make a full refund available, alongside credit and donation options at the appropriate time.

If – when crowds do return – the capacity at Franklin’s Gardens is limited to a level below the number of 2020/21 season tickets sold, the Club will run a ballot process. Supporters that have committed to a 2020/21 Season Ticket will have priority access to this ballot.

While 2020/21 Season Tickets will be taken off sale for the time being on Tuesday 13 October, all seats purchased by 2019/20 Season Ticket Holders will remain on hold until a timeframe for the return of crowds becomes clearer. In short, no 2019/20 season ticket holder will lose the right to keep their seat for the future at this time, even if they have not committed to the 2020/21 season as yet.

FAQS

Q: If I buy a 2020/21 Season Ticket and any matches are either played behind closed doors or I am unsuccessful in any ticket ballot process, will I be entitled to a refund?
A: The Club will make a full refund available, alongside credit and donation options, when it becomes certain that we will not be able to admit a Season Ticket Holder to any given match which was originally included as part of their Season Ticket. 

Q: I have already committed to a 2020/21 Season Ticket, but am now facing financial hardship. Can I get a refund?
A: Any 2020/21 Season Ticket purchaser who has already committed for next season, but is now facing financial difficulties as a result of the COVID-19 Pandemic, can email the Ticket Office on [email protected].

Q: I am a Seasonal Hospitality Guest – where do I stand?
A: If you have already purchased a Seasonal Hospitality package at Franklin’s Gardens, your account manager will be in touch shortly. However if you have any urgent questions please contact [email protected].

Q: I currently am paying for my 2020/21 Season Ticket by Direct Debit. Will my payments now cease?
A: All 2020/21 Season Ticket Holders that pay via Direct Debit will continue to make monthly contributions to their overall balance until the scheduled final payment in December – this will guarantee your priority access to any ticket ballot process, should the capacity at Franklin’s Gardens be restricted to a level below the number of 2020/21 season tickets sold when crowds do return. The Club will also then be able to include you in any ticketing contingency plan, should we be unable to admit you to any given match which was originally included as part of your Season Ticket.