"During the summer the club and Carlsberg UK had put in a lot of time and effort to install new and additional equipment around the ground to ensure our caterers would be able to handle our expectations of maximum matchday demand,” Robson commented.
“It was greatly disappointing therefore that we experienced serious equipment failure in the Rodber Suite’s cellar which led to significant difficulties in dispensing beer.
“Thankfully, Carlsberg UK technicians were on site to minimise the impact of any issues such as this, although they were unable to stop it affecting service to supporters.
“We know that for many people rugby is about enjoying a drink while they watch the game but naturally no-one wants to spend their time queuing instead of watching the rugby.
“Although the sheer level of demand over the short peak periods mean that we will always experience queues they were certainly longer than anyone would consider reasonable yesterday and we must apologise for that.
“Fortunately we have three weeks before our next home match against Bath by which time we expect to have rectified all the problems that were observed.”