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Saints Membership Programme: FAQs

Northampton Saints' Membership programme gives supporters a chance to feel closer to the Club. 

The Saints Membership – which costs just £20* (adults) or £10* (juniors) – has a number of exclusive benefits including access to Saints Rewards, an innovative new programme in which you can earn loyalty points to redeem against limited-edition merchandise and money-can't-buy experiences, facilitated through an online app.

FREQUENTLY ASKED QUESTIONS

How do I buy a Saints Membership?
You can purchase a Membership through your online ticketing account now HERE. Please ensure all the personal information within your online ticketing account is up-to-date and relevant to you so that your Membership card is linked to your correct details – the pre-paid payment technology will not work correctly and the Saints gift cannot be sent if your account details are incorrect. Please note, you can only purchase one Membership per Saints ticketing account. 

I have credit on my ticketing account, can I use this to purchase a Membership?
Yes, you can find full instructions on how to redeem your credit HERE. If you're struggling to redeem your credit, please contact the Ticket Office on [email protected] and a member of our team will help you with this.

When will my Membership card arrive?
New Members will receive their card within 14 days of purchasing.

If I'm not a UK resident, can I become a Saints Member?
Yes, you can. You will receive the same benefits as a Saints Member but unfortunately your Membership card will not include the pre-paid payment technology. You can, however, still earn and redeem points through the Saints Rewards programme by engaging with the app and taking part in the games/quizzes there.

How do I activate my Saints Membership card?
Watch the video below for full instructions on how to activate your Membership card for payments. Or CLICK HERE for written step-by-step instructions.

I can't remember my password, where can I find this?
Your password needed is the same one you use to log into your ticketing account. If you can't remember this, please email [email protected] a member of our team will help you reset it. 

How do I earn Saints Rewards points?
By using your pre-paid Visa card for purchases within cinch Stadium at Franklin's Gardens or Saints Store, you will earn loyalty points that can be later redeemed for exclusive items and experiences. In addition to engaging with the Club and our Saints Members app, you will also have the opportunity to earn extra points by spending with their card at a host of affiliated brands, including but not limited to Sainsbury's, Boots and BT Sport, as well as several of Northampton's own Club partners.

I've used my card but my points aren't showing on my account, what do I do?
Please don't worry – your transaction will have been tracked and your points will appear on your account within 30 days of your purchase.

I've tried to use my card for a contactless payment but it didn't work, what should I do?
Please note, you must use your card for a Chip and Pin payment before attempting a contactless payment. Once you've completed a Chip and Pin payment, you will be able to use your card contactlessly without issue. Please watch the video above to locate your PIN. If you're still struggling, please email [email protected] and a member of our team will get back to you.

What can I use my Saints Rewards loyalty points on?
Saints Rewards points can be redeemed for exclusive rewards or money-can’t-buy Saints experiences either online or via a new Saints Rewards app. Prizes are updated regularly and can range from signed photographs up to a spot at the table with the players' for lunch.

Where can I download the Saints Rewards app from?
You can download the Fanza Sport app by visiting rewards.northamptonsaints.co.uk

What are the benefits of using my Saints Rewards card for payments?
Once activated, you can show your support and spend using your Saints Membership card anywhere you would usually pay – including at cinch Stadium at Franklin’s Gardens. By spending at selected retailers you can also earn Saints Rewards points to access money-can’t-buy experiences and merchandise. 

Do I need to activate my Saints Rewards card to spend at cinch Stadium at Franklin’s Gardens?
Yes, you will need to activate your card for payment and top-up via the app whether you wish to spend at a match or outside the ground.

If you would like more information or have any further questions, please email [email protected]

 

SEASON TICKET HOLDERS

I'm already a Season Ticket Holder for 2021/22; what do I need to do to join?
Season Ticket Holders who have bought or renewed for the upcoming season will be added to the programme automatically, completely free of charge. All we ask from you is to ensure all the personal information within your online ticketing account is up-to-date and relevant to the specific person using the Season Ticket so that your Membership card is linked to your correct details – the pre-paid payment technology will not work correctly and the Saints gift cannot be sent if your account details are incorrect. Junior and Child Season Ticket Holders will receive a branded card and access to Saints Rewards, but will not be able to utilise the Visa payment function. Please note, Season Ticket Holders will not receive the free Membership gift.

Do I need to activate my Saints Rewards card to spend at cinch Stadium at Franklin’s Gardens?
Yes, you will need to activate your card for payment and top-up via the app whether you wish to spend at a match or outside the ground. If you choose not to activate your card for payment, your Saints Rewards card will still act as your Season Ticket, providing you access to cinch Stadium at Franklin’s Gardens whether you activate it or not.

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